m999k Privacy Policy

Introduction & Applicability

m999k is a trusted online betting and casino platform in Bangladesh. We take our users' privacy very seriously and believe that every user's personal information should be protected and respected. This Privacy Policy ("Policy") will inform you how m999k collects your information, for what purposes it is used, and how it is kept secure.

This Policy applies to the website https://m999k.lat and all related services. By using our platform, you are considered to have accepted all terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

What Information We Collect

m999k collects only the information that is necessary to provide our services, ensure security, and improve your experience. We may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — only for users aged 21+)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (applicable at the time of KYC verification)

2.2 Financial & Transaction Information

• Records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Mobile banking account number (for transaction processing purposes only)
• Transaction history and balance information

2.3 Usage & Technical Information

• IP address, browser type, and device information
• Visit times on the platform, session duration, and pages visited
• Information obtained from cookies and similar tracking technologies
• Gaming and betting activity logs

2.4 Communication Information

• Records of live chat or email communication with our support team
• Content of complaints, suggestions, or feedback

Purpose of Information Use

m999k uses collected information for the following legitimate purposes. We never use your information for irrelevant or unauthorized purposes under any circumstances.

• Account Management: Completing the registration process, verifying identity, and keeping your account secure.
• Service Delivery: Processing betting, gaming, and financial transactions.
• Security & Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Customer Support: Providing 24/7 support to resolve your questions and issues.
• Service Improvement: Enhancing platform performance and user experience.
• Legal Compliance: Maintaining compliance with applicable laws and regulations.
• Responsible Gaming: Identifying excessive gambling patterns and providing users with necessary assistance.

Information Sharing & Disclosure

m999k never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and related banking services), cybersecurity, and technical infrastructure. These partners are required to follow strict security standards consistent with our privacy policy.

4.2 Legal Obligations

If disclosure of information is legally required due to a court order, government investigation, or legal necessity, m999k will provide the required information in compliance with applicable law.

4.3 Fraud & Security

Information may be shared with relevant authorities as necessary to prevent financial fraud, money laundering, or other illegal activities.

Cookies & Tracking Technologies

m999k uses cookies and similar technologies to keep the platform running smoothly and to improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, storing security tokens, and retaining shopping cart information. Without them, the site cannot function properly.

5.2 Analytical Cookies

These cookies help us understand which parts of the site users visit most, where issues arise, and where there is room for improvement. The data collected is completely anonymous.

5.3 Functional Cookies

These cookies are used to remember your preferred language, screen settings, or other personalized settings.

You can control cookies by changing your browser settings. However, please note that disabling cookies may cause some site features to not work properly.

Data Security Measures

m999k uses industry-standard technology and processes to ensure the security of your personal information. Our security framework operates at the following levels:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is retained.
• Access Control: Only authorized staff can view user information for specific and necessary purposes.
• Firewall & Intrusion Detection: Our server infrastructure is under continuous monitoring.
• Regular Security Audits: Regular security assessments are conducted by external experts.
• Data Backup: Regular encrypted backups are maintained in a secure environment.

While we are committed to ensuring maximum security, no method of transmitting information over the internet is completely impenetrable. We therefore encourage you to remain vigilant and use strong passwords.

Data Retention Period

m999k retains your personal information only for as long as it is necessary for the relevant purpose or required to fulfill legal obligations. Retention periods for different types of information are as follows:

• Account Information: For the duration the account is active and, after closure, for the period required by law.
• Financial Transaction Records: For the applicable period required by financial laws and regulations.
• Communication Logs: For a reasonable period to ensure customer service quality and resolve disputes.
• Audit Logs: For the period necessary for fraud prevention and security analysis.

After the defined retention period, your information is securely deleted or anonymized so that you can no longer be identified.

Your Rights & Controls

m999k believes you should have full control over your own information. Your key rights are described below:

8.1 Right to Access

You may request to know what information we have collected about you. We will provide this information within a reasonable time.

8.2 Right to Correction

If there is any error in your stored information, you may request a correction. This can be done through account settings or with the help of support.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to certain types of data processing, particularly regarding marketing communications. The option to opt out of such communications is always available.

8.5 Account Closure

You may request to close your m999k account at any time. After the account is closed, your information will be handled in accordance with the retention policy described above.

To exercise any of the above rights, please contact our support team.

Protection of Minors

m999k strictly prohibits use by anyone under the age of 21. We do not knowingly collect information from or provide services to any minor.

We take age verification steps during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

Policy Changes & Updates

m999k may update this Privacy Policy from time to time. Changes may be necessary due to changes in services, the addition of new technologies, or legal changes.

If significant changes are made to the Policy, we will notify you in the following ways:

• Sending a notification to your registered email address.
• Displaying a visible notification when you log in to the platform.
• Updating the "Effective Date" at the top of this page.

Continuing to use the platform after changes are made will be considered acceptance of the updated Policy. If you do not agree with the changes, you may request to close your account.